Ordering

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Ordering is really easy.
Call me at (845) 279-5485  or email me at sherryg@sherryskeepsakes.com 
and I will be happy to take your order. When ordering by email, please be sure to include the name of the item you would like to order and the pattern name.  Upon receipt of your email order I will send you a confirmation email acknowledging the order placement.

Method of payment
I accept Visa, MasterCard, Discover and American Express or Pay Pal. You can also pay by money order or personal check but, please note, merchandise will be held until the check clears. All payments must be made in U.S. Dollars. If paying by check or money order please make payable to Sharon L. Gaffney.

Shipping
Since most of our merchandise is made to order please allow 6-8 weeks for delivery, 
especially for furniture. Certain items are available sooner.  Feel free to ask for an estimated delivery time.

Shipping is based on the weight of the item you purchase. We ship via FedEx Ground, USPS or UPS. 
To find out the approximate shipping, please visit  any of the above websites and go to their rate calculators. Enter in the following information on the rate calculator:
      my zip code- 10509
      the weight of the item (found on the pictures)
      your zip code.

You  will then receive estimated shipping costs. * Please do note that this is an estimate as each package varies according to the weight of the package and the size of the package.  
Or, just email me your zip code and I'll be happy to give you an estimate. The actual cost for shipping and insurance will be added to your bill. 
It's that simple.

Returns & Exchanges
If you are unhappy with an item please let me know within 21 days and we will accept your return of the item, no questions asked. (Well, at least not many.)

Damaged Merchandise
We work very hard at packaging your order so it will not break or be damaged but sometimes accidents do happen. Please note any damage to the box before opening and save the packaging.  If an item is damaged, even if the box is not, please notify me immediately.  Every item we ship is insured (you pay for this) but claims must be filed quickly.  If the time to file expires you will be solely responsible for any costs for repair or replacement of the item as well as shipping.  

Discounts
A 10% discount is offered to repeat customers.

       Should you have any questions or suggestions please feel free to
  contact me.

       Thank you so much for visiting my website.

 

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